TERMS AND CONDITIONS
WEBSITE & BOOKINGS
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of France.
All tours are private. A standard tour formula usually covers distances ranging from 20 to approximately 100 miles (e.g. Mont Saint Michel tour). Of course, all personalised tours or those starting in various ports (e.g. Le Havre, Honfleur, Cherbourg, St. Malo) may involve longer distances.
Unless you are only looking to hire a guide, all standard tour formulas include transport (the vehicle is a 9-seater Nissan van) as well as guide service for up to 9 hours/day and the rate depends on duration but also on the number of participants. If you want to calculate the amount due individually you just have to divide the overall cost by the actual number of participants.
Depending on how far in advance you would like to make reservation, a deposit may be required to book a tour. The former will be paid via SumUp using a payment link that shall be sent to you via email. Please note that SumUp charges a 3% commission per online transaction and this will be added to the deposit. The balance can be paid either upon tour completion (=cash only) or via wire transfer (=7+ days prior to the tour).
CANCEL A RESERVATION
For all cancellation requests made 30+ days before the tour, there is no charge and the customer will receive a full refund. The deposit becomes non-refundable in case the cancellation request is submitted 30 days (or less) prior to the tour.
There is just one exception to the aforementioned cancellation policy: the deposit is fully refundable if official COVID restrictions imposed by the government of France and/or the country of origin prevent the customer from traveling to Normandy.
Upon request an invoice will be provided on the day of the tour.
All tours are conducted by 9-seater Opel Vivaro van. The vehicle meets all requirements stipulated by the French law: no more than 6 years of age, particular technical and comfort standards (horse power, air-conditioning etc.).
Wearing a seat belt is compulsory at all times while in the van.
The customer may opt to use his/her own mean of transportation (rental car, bus, etc.). In this case, guide service alone will be provided and the customer is solely responsible to be/have a certified driver as well as vehicle that answers all the technical as well as legal requirements stipulated by the French law.
By agreeing my terms and conditions you acknowledge that I will not be waiting more than 30 minutes for people who are not present when the tour is scheduled to depart (with the exception of trains or ships that might be subject to delays). However, the duration of tour will not change because of such incidents.
By booking a tour you acknowledge the necessity of being insured for any traffic accident while traveling in my van. Your policy should cover at least the costs of emergency medical treatment, compensation for travel delay or cancellation fees. If you do not have a travel insurance and you seek for advice please visit http://www.travelex-insurance.com/.
FOOD & DRINKS
Smoking, eating and drinking on board are strictly forbidden. Bottled water will be provided to the customer at no extra cost and represents an exception. All tours spanning 5+ hours normally include a short lunch break. Lunch however is not included in the tour price.
ON SITE ACCESS
Most of the sites are adapted and/or easily accessible to visitors of all ages. However, I would not be hold responsible for any type of injuries during my tours, including getting into or out of my vehicle. It is up to you to wear footwear and clothing suitable for the tour and to have the appropriate travel insurance. No client will ever be left in the van unattended. Any disability or special requirements must be notified in writing by the time of booking.
I reserve the right to end the tour if one of the customers causes distress, annoyance or damage or in any way disrupts the tour. If your tour is terminated as a result of the type of conduct described above, I will not be responsible for any loss, cost, expense or damage sustained by you or any member of your party.
Please keep in mind that I cannot be held responsible for the theft of your items or belongings from the van. I myself fell pray to the thieves a while ago so I strongly advise you to travel light and keep your valuables in the hotel's safe.
All e-mails contain confidential information or information belonging to Normandy Spearhead Tours and this is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of an e-mail, or any information it contains, is prohibited.
Last updated 26/01/2023